Frequently Asked Questions
Answers to Your Queries About Antique Architectural Elements & Furniture
Product Questions
What types of products does Saltaire offer?
Saltaire offers a wide range of architectural elements from historical buildings, including doors, windows, shutters, and ironwork. Alongside these, we provide a curated selection of antique furniture and newly made, antique-inspired furniture. Furthermore, we cater to the Gulf Coast area with imported products at both wholesale and retail prices. Our offerings extend to professional consulting services, delivery, and customization options for our clientele.
Are your architectural elements authentic?
Yes, our architectural elements are sourced from historical buildings that have been torn down. They carry authentic traces of history.
What is the condition of the antique furniture you sell?
Our antique furniture is carefully restored to retain its historical charm while ensuring its functionality and safety for modern use.
Do you offer furniture customization?
While we do not offer customization, our broad selection of furniture has pieces that fit various styles, tastes, and needs.
Does anything go "On Sale?"
We sometimes offer our products at highly discounted pre-order rates, to prevent warehouse overflow on arrival. We have incredible sources, so currently everything is sold well below the market rates and will only be marked up in future to meet demand.
Do you offer trade incentives?
We have discount programs for decorators, designers, and contractors.
Purchase & Delivery Questions
What payment methods do you accept?
We accept various payment methods, including major credit and debit cards, PayPal, and bank transfers.
Do you offer nationwide delivery?
Yes, we offer delivery to all states across the USA. All order ship for a maximum of $550, no matter the amount of items.
What is your return policy?
We offer complete store-credit refunds at any time for products which have not yet been picked up or delivered, for any reason. Products must be collected within 60 days. Products which have been purchased can be returned for store credit for up to 60 days, again for any reason. Customized or altered products may be subject to restocking fees.
How long does it take to process an order?
Share details about your shipping policies, item returns, or customer service.Order processing times can vary, but we typically process orders within 3-5 business days.
What areas do you service?
We provide in-person services and deliveries along the Gulf Coast between Houston, TX and the Florida panhandle.
Sourcing & Community Questions
How does Saltaire source its products?
We carefully source our architectural elements from historical buildings that are being torn down. Our antique furniture pieces are obtained from various trusted sources.
What initiatives does Saltaire support?
At Saltaire, we are committed to supporting women and children who are less fortunate. A part of every purchase contributes to local and international initiatives.
How can I contribute to Saltaire's community initiatives?
By purchasing from Saltaire, you are already contributing! You can also stay updated on our initiatives and how to get involved by subscribing to our newsletter.
Are there opportunities for bulk buying?
Yes, we offer options for resellers and professionals who need larger quantities of our products. Please contact us for more details.
Where is your storefront?
Products can be seen by appointment at the Houston, TX warehouse, or via digital photography. We do not have a formal showroom at this time, only our offices in the Houston Design Center.
Can you help me figure out my project?
Professional consulting services are available by phone, email, or in person, and you can visit us at our offices in the Houston Design Center as of January, 2023.
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